OmniStudioArchitect (Hardest)managed-packageisv
Handle OmniStudio in managed package ISV delivery
Real World Scenario
ISV delivers insurance product as managed package with OmniScripts customizable by subscribers.
Expected Answer
• Extension model sub-OmniScripts subscribers override steps
• Protected vs public IP and DR components
• Upgrade subscriber customizations merge strategy
• Namespace considerations FlexCard actions
• Document supported extension points
• Test subscriber org upgrade path
Follow-Up Questions & Answers
Click to expand — each follow-up includes a direct, interview-ready answer
Direct answer: Extension model sub-OmniScripts subscribers override steps Also consider: Protected vs public IP and DR components In practice: Upgrade subscriber customizations merge strategy Document the decision in an ADR and align with enterprise standards.
Architect Perspective
ISV OmniStudio requires explicit extension contract—subscribers will customize.