Predict retail return likelihood with calculated insights for service routing

• Operationalize return propensity as calculated insight with documented input features • Refresh daily after order and return history batch loads complete • Activate high-risk segment to Service Cloud or OMS routing rules via Data Action • Monitor model drift comparing predicted vs actual return rates by category • Govern ethical use—avoid discriminatory proxies in insight inputs • Version insight when model logic changes with parallel run validation period • Provide explainability fields for human reviewers—not black box score only