Salesforce ArchitectureAdvancedbcpintegrationsoutage
Design business continuity for Salesforce integrations during outage
Real World Scenario
Salesforce 4-hour outage stopped order intake; warehouse continued blind.
Expected Answer
• Manual fallback procedures documented and drilled
• Queue orders locally middleware replay on recovery
• Status page communication to stakeholders
• Read-only cached product catalog for offline quote draft
• RTO per business process not only platform
• Post-outage reconciliation catch-up jobs
• Insurance contractual SLA understanding
Follow-Up Questions & Answers
Click to expand — each follow-up includes a direct, interview-ready answer
Direct answer: Manual fallback procedures documented and drilled Also consider: Queue orders locally middleware replay on recovery In practice: Status page communication to stakeholders Optimize for scale and operational observability.
Architect Perspective
BCP is business process design—technology alone does not keep warehouse running.