AgentforceBeginnersandboxtestingdeployment
What sandbox steps should you take before deploying an agent?
Real World Scenario
You are asked how you would test a new returns topic before production go-live.
Expected Answer
• Build and configure the agent in a full sandbox mirroring production data shape
• Test happy paths and edge cases for each topic and action
• Verify grounding returns correct articles and handoff reaches the right queue
• Run security tests—users should not access others' records via the bot
• Document test scripts and get business sign-off before promote
Follow-Up Questions & Answers
Click to expand — each follow-up includes a direct, interview-ready answer
Prefer sandbox copies or controlled subsets. If referencing prod content, understand refresh impact and avoid testing write actions against live data.
Architect Perspective
Testing is not "I asked it three questions." Mention scripts, security, and handoff every time.