Process email attachments in agent workflows for claims and returns

• Extract attachments to secure storage; virus scan and size validate before processing • Route images through approved vision or OCR service via invocable action—not LLM guessing • Agent conversational layer collects metadata; image analysis action returns structured damage tags • Never allow agent to estimate repair cost from image alone without estimator action integration • Link processed files to Case with retention and access controls matching claim records • Inform customer when attachment unreadable and request re-send with format guidance • Audit attachment processing pipeline for bias and accuracy against adjuster review sample