Integrate Einstein Case Classification with Agentforce routing decisions

• Treat Einstein classification as authoritative input to agent routing unless confidence is low • Pass classification labels, confidence scores, and extracted entities into agent session context at start • Define handoff rules when agent disagreeing with classification must escalate rather than re-route silently • Retrain classification models on agent correction feedback with human review gate • Avoid duplicate taxonomy between Case Classification and Agent topics—maintain mapping table • Measure alignment rate between Einstein labels and agent final disposition • Document when to use classification-only routing vs full agent conversation