Architect HIPAA-compliant agent guardrails for patient support
Real World Scenario
A hospital system deploys agents for appointment scheduling and billing questions. PHI must never appear in logs sent to external model providers, and agents must not diagnose conditions.
Expected Answer
Follow-Up Questions & Answers
Click to expand — each follow-up includes a direct, interview-ready answer
Test at three levels: unit (isolated logic), integration (end-to-end flow), and UAT (real user scenarios). Scope agents to administrative intents only—scheduling, billing, directions—not clinical advice. Use sandbox data that mirrors production volume. Healthcare agents require narrow intent scope and defense-in-depth. Document the decision in an ADR and align with enterprise standards.
Architect Perspective
Healthcare agents require narrow intent scope and defense-in-depth. If clinical questions are in scope, you need clinician-in-the-loop—not stronger prompts alone.